Steve Ward

Project manager

Leader of large, complex cross-functional project teams delivering critical technical projects on-time and on-budget for Fortune 100 companies, including Dell, Boeing and Honeywell, as well as regional healthcare systems. Managed project budgets totaling over $50M.

Resourceful Problem Solver – I work with project sponsors and teams to identify and proactively resolve bottlenecks, risks, issues, and conflicts, ensuring the team and client keep critical projects on track.

Experienced Project Manager – With over 20 years of navigating complex project and organizational processes, I excel in stakeholder and executive management, scheduling, budgeting, control gates/approvals and change management, consistently delivering high value projects.

Professional Credentials

Professional Experience

STEVE WARD MEDIA, LLC, Austin, Texas 2018 – Present
Founder – Digital Marketing Agency
I founded and grew a digital marketing agency, leveraging 20+ years of professional experience to deliver customized marketing strategies using advanced analytics, SEO tools, and multi-channel campaigns.
I established the legal entity, procured digital tools, and implemented a full suite of marketing services, including Google Ads, social media, and content marketing, driving client acquisition and retention.
I have served over 30 clients across numerous industries: legal, medical, dental, education, retail, wholesale, industrial and home services such as roofing, plumbing, HVAC and foundation repair.
I developed and managed websites using WordPress and other CMS platforms, incorporating e-commerce capabilities, SEO, and mobile optimization to enhance client online presence.
DELL, INC., Austin, Texas
Service Delivery Manager – Boeing, Honeywell Accounts 2010 – 2018
I led a cross-functional team to optimize the Boeing call center, improving call handle time by 10% while maintaining client experience.
I oversaw a $110M P&L for Dell’s largest IT outsourcing contract, utilizing financial analytics tools and ERP systems to provide real-time insights for executive decision-making.
I managed the network service team, ensuring Boeing’s secure connectivity (via Cisco network switches) across dozens of US sites and over 180,000 end-user devices.
PMO Manager Ascension Hospital Account 2008 – 2010
Transitioned to PMO Manager after successfully delivering a major hospital construction project, leading the oversight of 700+ projects across a $1B hospital system.
I managed a team of 12 billable project managers with $3M+ annual services revenue.
I ensured high standards of project management processes across the department
I implemented and oversaw project controls, prioritization and resource allocation.
Program Manager – Ascension Hospital Account 2006 – 2008
I oversaw the complete IT program management of the new 360K square feet, 185-bed Ascension Williamson Hospital, delivering the project on time and under budget ($8M budget).
Directed collaboration with key hospital departments, including OR, Lab, Pharmacy, Med/Surg, ED, ICU, Women’s Clinic, Admin/Management, Registration, Billing & Finance, and Facilities.
Led a team of 50+ resources specializing in software, data center, telephony, networking, cabling, and computing, utilizing technologies such as Cisco, Dell servers & storage, and POE/VOIP systems.
Implemented infrastructure to support hospital solutions, including Hill-Rom Nurse Call systems, computers-on-wheels (COWs), and security/access control systems.
Managed the deployment of cutting-edge healthcare technology, including the GetWellNetwork patient-centered solution and Sonitor Smart Tag RTLS for IoT equipment tracking.
Led infrastructure and data center build-out including Panduit racks, cable and raceway systems, HVAC systems, and generators, ensuring robust and reliable infrastructure.
Interfaced directly with the client CEO, core team, general contractor, architect and MEP firms.
Coordinated the integration of applications such as Cerner and ensured compliance with project specifications and timelines.
PENTAMASTER, LP, Austin, Texas 2005
Program Manager
Managed Dell (client) manufacturing remodel to increase conveyor / modular build station efficiency and throughput of computer production lines
Completed project on-time/on-budget
DELL, INC., Austin, Texas 1996 – 2004
Program Manager – Project Management Office
Managed Global Disaster Recovery Program (Americas, Europe, Asia)
Built technology infrastructure for overseas call centers; $41 million savings
Launched new manufacturing plants in Malaysia, Nashville, and Austin
Managed over $40 million in IT project budgets (50 projects)
1992 – 1996
CYBERCREWS, INC. – computer technician and trainer
ACCOUNTFIX, INC. – accounting software technician and trainer
SELF-EMPLOYED – contract financial consultant, Houston, TX
CHASE MANHATTAN BANK – management trainee – auditing (Wall Street) New York, NY

education background

LOUISIANA STATE UNIVERSITY, Baton Rouge, LA – Bachelor of Science – Accounting
Project Management Professional (PMP) – in renewal
University of Texas – Postgraduate Program in Artificial Intelligence – March 2025 Completion
ITIL Foundation V3
Microsoft Certified Systems Engineer (MCSE)
Google Ads Certified

Portfolio

Coming soon